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Pricing

How to optimize your product pricing

complaint handlingReferralsCustomer ExperienceCase StudiesAIReviewsPromotionsReturnsSaaSB2CSalesAds B2BBrand & StrategyRetail StoreProductCase StudySocial MediaPricingPackagingEcommerceMessaging & CopyInsightWebsite/App
PromotionsPromotions
+3+3
Stacked (vs single) discounts work better
Mar 24, 2026

Stacked (vs single) discounts work better

Stacked discounts (e.g. 15% sale + 10% online coupon) led to up to 16% higher purchase intentions vs a standard discount of the same amount (25%).

Thomas McKinlay
Thomas McKinlay
B2BB2B
+2+2
When to show vs hide prices
Jan 06, 2026

When to show vs hide prices

For high-end items (e.g. a leather briefcase), avoid showing the price immediately. For inexpensive items (e.g. a tote bag), show the price straight away to increase sales.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+3+3
Rounded prices get more offers from buyers
Sep 23, 2025

Rounded prices get more offers from buyers

People are less likely to make offers to buy, or respond to offers received, when they use precise digits (e.g. $1,525) compared to rounded amounts ($1,500).

Thomas McKinlay
Thomas McKinlay
PromotionsPromotions
+3+3
Discount coupons: when to give % off vs $ amount off
Aug 26, 2025

Discount coupons: when to give % off vs $ amount off

Use % off (e.g. 20% off) when your promotion is store-wide. Use $ off (e.g. $15 off) when your promotion is specific to one product. Sales were up to 42% higher.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+3+3
Low-priced products seem less sustainable
Jul 29, 2025

Low-priced products seem less sustainable

Sustainable products (e.g. a bag made with recycled fabrics) are judged as up to 8.4% less sustainable when they have a relatively low price.

Thomas McKinlay
Thomas McKinlay
PromotionsPromotions
+3+3
When to use vouchers vs free gifts for promotions
Jun 10, 2025

When to use vouchers vs free gifts for promotions

In promotions, giving a voucher for a free gift (vs giving the free gift directly) increased sales up to 52% when the gift was low-value.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+3+3
When to make your product look complex
Mar 11, 2025

When to make your product look complex

People were willing to pay up to 13.7% more for a product that looked more complex because it looked more expensive to produce

Thomas McKinlay
Thomas McKinlay
B2CB2C
+4+4
Case study: Unusual ways to increase willingness to pay
Mar 06, 2025
Premium

Case study: Unusual ways to increase willingness to pay

Original practices for boosting your customers’ willingness to pay for both - physical and digital products.

Thomas McKinlay
Thomas McKinlay
Customer ExperienceCustomer Experience
+4+4
Bad news? Send AI. Good news? Be human
Jan 14, 2025

Bad news? Send AI. Good news? Be human

We don’t think AI has bad intentions, so we are up to 2.6 times more likely to accept bad news given by them (e.g. accept a higher-than-expected price).

Thomas McKinlay
Thomas McKinlay
PromotionsPromotions
+3+3
Ask for something in return for your free offer
Aug 20, 2024

Ask for something in return for your free offer

Requiring something small in return (e.g. fill out a survey, watch an ad), does not hurt demand for free products or offers - it might even increase it.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+2+2
Case Study: Pricing a betting advice subscription
Aug 08, 2024

Case Study: Pricing a betting advice subscription

Crafting an effective pricing and plans strategy for a sports betting advice subscription

Thomas McKinlay
Thomas McKinlay
SaaSSaaS
+3+3
Why freemium works
Jul 30, 2024

Why freemium works

47.4% more people signed up for a basic plan when it was free (vs. $1). They overvalue free and were more tolerant of ads and worse service.

Thomas McKinlay
Thomas McKinlay
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