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B2CB2C
+3+3
Don’t recommend your most expensive option
Sep 08, 2026

Don’t recommend your most expensive option

When labelling a product as “recommended” choose a mid-priced option, not the most expensive one. Sales were up to 58% higher.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+4+4
Case study: Real people vs mannequins
Sep 03, 2026
Premium

Case study: Real people vs mannequins

Boost purchase intentions of apparel products by up to 70% by showing either mannequins or real models at the right moment.

Thomas McKinlay
Thomas McKinlay
AIAI
+4+4
Show the cost of each AI prompt
Sep 01, 2026

Show the cost of each AI prompt

People write better AI prompts and are happier with the results when they’re aware of the cost (vs seemingly unlimited usage).

Thomas McKinlay
Thomas McKinlay
AIAI
+3+3
AI-written reviews are more extreme
Aug 11, 2026

AI-written reviews are more extreme

AI makes customers write more and longer reviews, but negative ones are also more extreme.

Thomas McKinlay
Thomas McKinlay
AIAI
+3+3
Use AI bots to reply to followers
Aug 04, 2026

Use AI bots to reply to followers

Replying to social media comments using AI bots (vs not replying at all) increased future engagement by up to 43%

Thomas McKinlay
Thomas McKinlay
ReferralsReferrals
+3+3
Case study: How to design a referral program
Jul 30, 2026
Premium

Case study: How to design a referral program

Effective referral programs are non-monetary, altruistic, and double down on already referred users.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+3+3
Products ‘made by mistake’ sell more
Jul 28, 2026

Products ‘made by mistake’ sell more

People are more likely to buy, and willing to pay up to 72% more for products made with mistakes (e.g. an added ingredient, wrong color marking).

Thomas McKinlay
Thomas McKinlay
Customer ExperienceCustomer Experience
+3+3
When and how to call customers by name
Jul 21, 2026

When and how to call customers by name

Addressing customers by name can make them spend up to 17% more and leave them up to 16% more satisfied.

Thomas McKinlay
Thomas McKinlay
AIAI
+3+3
When AI chatbots boost vs hurt sales
Jul 14, 2026

When AI chatbots boost vs hurt sales

AI chatbots increase purchase intention when products are hard to evaluate (e.g. choose from many sizes and styles). If products are easy to evaluate, they just get in the way.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+2+2
Why and how managers should join sales meetings
Jul 07, 2026

Why and how managers should join sales meetings

Managers joining sales meetings is a strong signal to clients, but they should let their salesperson keep the lead. Sales value was up to 13% higher.

Thomas McKinlay
Thomas McKinlay
AIAI
+3+3
“Made with AI” gets lower engagement
Jun 30, 2026

“Made with AI” gets lower engagement

People feel less connected to creators who use AI, and engage less with their content.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+2+2
Case study: Making UGC ads more effective
Jun 25, 2026
Premium

Case study: Making UGC ads more effective

Increase conversions by optimizing your narration, visuals, and the creator you pick. Here’s how.

Thomas McKinlay
Thomas McKinlay
3-min AI & marketing recommendations from the latest scientific research. Join 30,000+ marketers, for $0.

Science Says

3-min AI & marketing recommendations from the latest scientific research. Join 30,000+ marketers, for $0.

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