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Customer ExperienceCustomer Experience
+3+3
When people are most likely to switch brands
Mar 10, 2026

When people are most likely to switch brands

People are most likely to switch brands when they’ve tried a few products, but are not yet category experts. 54% of those who leave never return.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+2+2
Which brand elements make you unique
Mar 03, 2026

Which brand elements make you unique

People were over 2x more likely to correctly remember and associate characters and logos (vs colors) to the correct brand.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+4+4
Keep your ads away from toxic content
Feb 24, 2026

Keep your ads away from toxic content

People view a brand up to 19% more negatively if their online ads are placed next to unsafe or objectionable content (e.g. racist or homophobic content).

Thomas McKinlay
Thomas McKinlay
Customer ExperienceCustomer Experience
+3+3
Case study: Closing more sales in videocalls
Feb 19, 2026
Premium

Case study: Closing more sales in videocalls

Increase sales during calls when you optimise your background, your body-language, your look, and how you speak.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+1+1
Case study: Boosting support on Patreon
Jan 22, 2026
Premium

Case study: Boosting support on Patreon

To increase subscribers, and how much they contribute, highlight what makes you different and make them feel emotionally invested in you.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+3+3
“Woman-owned” businesses seem more competent
Oct 21, 2025

“Woman-owned” businesses seem more competent

Businesses that have a “woman-owned” label (e.g. on Google Maps) are perceived as up to 27% more competent and higher quality.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+2+2
Your logo should show what you do
Sep 16, 2025

Your logo should show what you do

People are more likely to buy from you if your logo visually suggests what your brand is about (e.g. a donut shape for a donut shop).

Thomas McKinlay
Thomas McKinlay
B2CB2C
+3+3
Case study: Naming your brand after yourself
Sep 11, 2025
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Case study: Naming your brand after yourself

Using someone’s name in a company’s name can help differentiate the company and increase word-of-mouth, but it comes with pitfalls.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+3+3
Launch absurd mini-products to make your brand cool
Sep 02, 2025

Launch absurd mini-products to make your brand cool

Make your brand stand out by rolling out spin-off products in unrelated categories (e.g. KFC nail polish, cybersecurity-themed toys).

Thomas McKinlay
Thomas McKinlay
B2CB2C
+4+4
Case study: The pros and cons of ‘family-owned’
Jul 24, 2025
Premium

Case study: The pros and cons of ‘family-owned’

Showcasing that you are family-owned comes with a series of advantages, but also some pitfalls

Thomas McKinlay
Thomas McKinlay
B2CB2C
+3+3
UPPERCASE feels competent, lowercase feels warm
Jun 17, 2025

UPPERCASE feels competent, lowercase feels warm

Brands with UPPERCASE names seem up to 52% more competent, while those with lowercase letters seem up to 69% more friendly.

Thomas McKinlay
Thomas McKinlay
B2CB2C
+2+2
Case study: The optimal business card design
Jun 12, 2025
Premium

Case study: The optimal business card design

A simple, sober business card that humanizes your service is most effective and memorable

Thomas McKinlay
Thomas McKinlay
3-min marketing recommendations from the latest scientific research. Join 30,000+ marketers, for $0.

Science Says

3-min marketing recommendations from the latest scientific research. Join 30,000+ marketers, for $0.

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